Warranties

Download the Customer Warranty Registration Card here.

Contact Service@GreenSeriesFitness.com for any service needs.

LIGHT COMMERCIAL LIMITED WARRANTY
The Green Series™ light commercial warranty is intended for non-dues-paying facilities where equipment use is generally up to six (6) hours per day. This warranty is included on all 6000 and 7000 products used in light commercial applications.

GREEN SERIES™ warrants this product and its parts against defects in materials or workmanship for ten (10) years frame, six (6) years motor, six (6) years parts, two (2) years wearables, ninety (90) days on pedal straps, USB and Audio Input and one (1) year labor from the initial install date. During this period, GREEN SERIES™ will repair or replace defective parts or equipment with new or reconditioned parts at GREEN SERIES™ option, without charge to customer. This limited warranty extends only to the original purchaser and is non-transferable.

Wearable Items Include:

  • Treadmill: Running belt, running deck, overlay, keypad, speed and elevation display shifters, side-rail safety rubber
  • Elliptical: Ramp, wheels, keypad, overlay, resistance display shifter
  • Recumbent & Upright Bikes: Pedals, seat upholstery, keypad, overlay, resistance display shifter (pedal straps 90 days)

6000 or 7000 SERIES INDOOR CYCLES (used in light commercial applications):

GREEN SERIES™ warrants this product and its parts against defects in materials or workmanship for ten (10) years frame, six (6) years parts and two (2) years wearables from the initial install date. Labor is not covered. During this period, GREEN SERIES™ will repair or replace defective parts or equipment with new or reconditioned parts at GREEN SERIES™ option, without charge to customer. This limited warranty extends only to the original purchaser and is non-transferable.

Indoor Cycle Wearable Items Include:

  • Indoor Cycle: Pedals and seat upholstery (pedal straps 90 days)

7000 SERIES FULL COMMERCIAL LIMITED WARRANTY
The Green Series™ 7000 full commercial warranty is intended for facilities where equipment use is regularly in excess of six (6) hours per day. All dues-paying facilities fall into the category of a full commercial warranty as well as many non-dues-paying facilities. Non-dues paying facilities considered “full commercial” environments, include but are not limited to Junior/Senior High Schools, Parks and Recreational Facilities, Military and Colleges and Universities. A full commercial warranty is not available on the 6000 Series.

GREEN SERIES™ warrants this product and its parts against defects in materials or workmanship for ten (10) years frame, five (5) years motor, three (3) years parts, two (2) years wearables, ninety (90) days on pedal straps, USB and Audio Input and one (1) year labor from the initial install date. During this period, GREEN SERIES™ will repair or replace defective parts or equipment with new or reconditioned parts at GREEN SERIES™ option, without charge to customer. This limited warranty extends only to the original purchaser and is non-transferable.

Wearable Items Include:

  • Treadmill: Running belt, running deck, overlay, keypad, speed and elevation shifters, side-rail safety rubber
  • Elliptical: Ramp, wheels, keypad, overlay
  • Recumbent & Upright Bikes: Pedals, seat upholstery, keypad, overlay (pedal straps 90 days)

7000 SERIES INDOOR CYCLES (used in full commercial applications):

GREEN SERIES™ warrants this product and its parts against defects in materials or workmanship for ten (10) years frame, three (3) years parts and two (2) years wearables from the initial install date. Labor is not covered. During this period, GREEN SERIES™ will repair or replace defective parts or equipment with new or reconditioned parts at GREEN SERIES™ option, without charge to customer. This limited warranty extends only to the original purchaser and is non-transferable. A full commercial warranty is not available on the 6000 Series Indoor Cycle.

7000 Series Indoor Cycle Wearable Items Include:

  • Indoor Cycle: Pedals, seat upholstery, LCD display (pedal straps 90 days)

Please note that any warranty services or questions must be accompanied by the model number and serial number from the transaction through which the warranted product was purchased. The serial number serves as your warranty number and must be retained. GREEN SERIES™ cannot provide warranty service without this number.

Shipping fees incurred from returns for under-warranty service in the warranty time-line will be paid by GREEN SERIES™. All shipping fees both to and from GREEN SERIES™ following this warranty time-line period must be paid by the customer. All returns, both during and following the warranty time-line period, must be affected via the Procedures for Obtaining Warranty Service described below.

All original parts (parts installed by GREEN SERIES™ at the original system build) replaced by GREEN SERIES™, its authorized service center or authorized service technician, become the property of GREEN SERIES™. Any after-market additions or modifications void all warranties. The original purchaser is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.

GREEN SERIES™ makes no other warranty, expressed or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this warranty other than as set forth below. GREEN SERIES™ makes no warranty or representation, either expressed or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

Except as provided below, GREEN SERIES™ is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the equipment. Under no circumstances shall GREEN SERIES™ be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the equipment.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

Warranty Conditions and Restrictions

The above Limited Warranty is subject to the following conditions:

  1. This warranty extends only to products distributed and/or sold by GREEN SERIES™. It is effective only if the products are purchased and operated in the USA, (Within the USA including US 48 States, Alaska and Hawaii), Puerto Rico, Canada and Mexico. All countries outside the USA for warranty service do not include labor rates.
  2. This warranty covers only normal use of the equipment. GREEN SERIES™ shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized GREEN SERIES™ representative; (iv) damages incurred through irresponsible use, including those resulting from equipment placed into humid environments, unfinished structures, structures under construction or remodel or placed in an outdoors setting, or other non-recommended practices.
  3. GREEN SERIES™ shall not be held liable or responsible for any damages to the units caused during the install of any product.
  4. GREEN SERIES™ shall not be held liable or responsible for any damages to GREEN SERIES™ units caused during install by any person or persons deemed as not a qualified and trained assembly technician or service technician. Any and all damage to GREEN SERIES™ equipment caused by an unqualified or unauthorized installer shall be the responsibility of the purchaser. Any and all resulting costs for part(s) and/or labor shall likewise be the responsibility of the purchaser.
  5. GREEN SERIES™ shall not be held liable or responsible for any structural or cosmetic damages to facilities caused by the placement or operation of any equipment sold and installed by a GREEN SERIES™ authorized service technician or installer.
  6. Changes in the cosmetic appearance of components and parts within the unit that do not affect its performance will not be covered by any part of this warranty.
  7. Damage due to normal wear and tear as defined by items subject to normal use and/or exposure, consumables, and cosmetic items, including, but not limited to the following: grips, seats, paint scratches, and labels.
  8. Travel costs associated with service more than 100 miles or two hours outside the service area of GREEN SERIES™ service technicians shall be the responsibility of the customer.
  9. Any and all shipping damages, visible or hidden, shall be the responsibility of the shipper. Note: Damage caused by common carrier is, by federal law, the carrier’s responsibility and must be claimed with the carrier at the time of delivery. The recipient who signed for the equipment is responsible for the filling of the damage claim and notification to GREEN SERIES™.
  10. The end user of the equipment shall ensure that the facility has proper height, width and length clearances, including ADA requirements, for the product(s) being placed into operation. GREEN SERIES™ will not be held liable or responsible for the fitment of equipment sold to the customer.
  11. Customer must retain bill of sale or other proof of purchase and register equipment within thirty (30) days of installation to receive warranty service. Registration of the equipment ensures GREEN SERIES™ the ability to provide prompt and complete service.
  12. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
  13. GREEN SERIES™ and its Authorized Service Center, dealers or authorized technicians accept no responsibility for any parts of any products returned for repair to GREEN SERIES™.
  14. GREEN SERIES™ makes no warranty either expressed or implied regarding third-party (non-GREEN SERIES™) installed parts, accessories or modifications.
  15. All GREEN SERIES™ equipment shall be properly cleaned regularly and cared for in accordance to the procedures outlined the in the owner’s manual.

Return of Non-Defective Products

A non-defective product may be returned to GREEN SERIES™ within thirty (30) days of the invoice or installation date for a refund of the original purchase price, not including shipping fees, under the following conditions/fees:

  1. GREEN SERIES™ will refund the cost of equipment only. Customer is responsible for shipping and handling fees incurred to and from the product(s) return.
  2. No refund will be granted for equipment which has been opened, used, or tampered with in any way which jeopardizes GREEN SERIES™ ability to remarket or resell the product. GREEN SERIES™ maintains full discretion in decisions regarding product returns.
  3. Any non-defective returns are subject to a twenty-five percent (25%) restocking fee. This fee will be deducted from the equipment purchase price refund less any shipping or handling charges.

To return a defective product, please contact the selling dealer or Green Series Customer Service Department for a Return Merchandise Authorization (RMA) number and follow the Return of Products Instructions below. The RMA is valid for thirty (30) days from date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply. Any item missing the UPC on the original packaging may not be returned.

Procedures for Obtaining Warranty Service

RMA (Return Merchandise Authorization) Policy:

The customer must obtain an RMA number and provide proof of purchase. RMA and services are rendered by GREEN SERIES™ only. Any shipping costs after the for-mentioned warranty lengths (starting from the original date of install) on any item returned for repair or replacement is the customers’ responsibility. All returned parts and equipment must have an RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for thirty (30) days from the date of issue.

Should you have any problems with your equipment, please follow these procedures to obtain the service:

  1. If the equipment must be repaired, contact our Customer Care Department and a Service Order Number will be issued by Customer Care for dispatch of an authorized technician.
  2. Upon receiving the technician service report, GREEN SERIES™ will repair or replace your defective parts and will ship replacement parts to the location specified (dependent on parts availability) via UPS.
  3. GREEN SERIES™ will pay for shipping to and from the customer only within the time allocated under the warranty time-line following the original product installation date. Following this period all shipping fees for post warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.

After Warranty – Post Warranty Repair

For post warranty repair, the procedure is the same as outlined above for service and shipping. However, customer is responsible for shipping charges both ways, labor, trip charges and the current price of part(s) needed to repair the product(s).

WARRANTY EXCLUSIONS

GREEN SERIES™ does not offer technical support for any product or parts installed by other manufacturers. Technical support should be pursued through channels offered by the equipment’s individual technician support. GREEN SERIES™ accepts no liability for problems caused by after-market hardware modifications or additions. GREEN SERIES™ is not responsible for giving any technical support concerning the installation or integration of any component the customer did not pay GREEN SERIES™ to install. GREEN SERIES™ is not responsible for loss of time, even with hardware failure. GREEN SERIES™ is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. GREEN SERIES™ has the option of voiding the warranty if anyone other than a GREEN SERIES™ authorized technician attempts to service the product. GREEN SERIES™ will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware or additional devices added to complement any system/component bought at GREEN SERIES™. Under no circumstances will GREEN SERIES™ be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. GREEN SERIES™ will not be held responsible for typographical errors on sales receipts, repair tickets, or on our websites. GREEN SERIES™ makes every effort to ensure all information on our websites, owner’s manuals, marketing and other published materials is accurate.

By using this product, I indicate that I understand and agree to the terms of this warranty.

Contact Service@GreenSeriesFitness.com for any service needs.